I break down complex systems, simplify information, and utilize hard data to design elegant, user-centered solutions.
Rachel Rossi is a full-stack UX Designer with 4 years of expertise in agile design methodologies.
She is passionate about building strong client relationships and has successfully established and managed user research groups for two product teams at the leading EdTech company, Anthology + Blackboard.
My Work
Rescuing a Failed Permission System From The Pitfalls of Over Customization
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This case study focuses on a course evaluation software product which is responsible for the collection and dissemination of student feedback on college campuses for the purpose of improved learning outcomes.
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This project involved extensive research to investigate the challenges encountered with a failed 2018 feature release that aimed to reimagine how site permissions were assigned within the product.
The goal is to revive the permission system and enable users to seamlessly assign site access to stakeholders with diverse roles in creating, administering, and analyzing student feedback.
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Co-Designer and Researcher
Aligning Features and Workflows with Client Needs for Administration Creation
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This case study examines a course evaluation software product used in higher education to gather and analyze student feedback for the purpose of improving learning outcomes.
In this context, an 'Administration' acts as a container within the system, holding all the necessary settings for a specific course evaluation, such as target audience, evaluation period, and the chosen evaluation instrument.
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I employ process mapping techniques and user research methodologies to design a user-friendly and efficient workflow for creating a course evaluation 'Administration'.
Additionally, I explore the need to address feature gaps within the product and expand our current offering.
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Lead Designer and Researcher
Addressing User Needs with Comprehensive Reporting Solutions.
Coming Soon
